Return & Refund Policy

At Arceon Tech, we want you to be happy with your purchase. Since many of our products are technical, electronic, or made specifically for you, our return policy is designed to keep things simple and fair.

1. Damaged or Incorrect Products

If your order arrives damaged, defective, incomplete, or you receive the wrong product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photos/videos of the product and packaging
• A short video showing the issue, if applicable

For products damaged during shipping, an unboxing video is strongly recommended and may be required to process a claim.

2. Replacement

If the issue is confirmed to be a manufacturing defect, transit damage, or an error from our side, we may offer a replacement or repair, depending on the product and availability.

Replacement products will be shipped after the issue has been verified.

3. Change of Mind

We currently do not accept returns simply because you changed your mind, ordered the wrong product, or no longer require the product.

Please check the product specifications carefully before placing your order. If you are unsure, feel free to contact us before purchasing.

4. Custom & Made-to-Order Projects

Custom-built products, robotics projects, aircraft, modifications, and made-to-order items are non-returnable and non-refundable once production or assembly has started.

This is because these products are designed or built specifically according to the customer’s requirements.

5. Products Damaged Due to Use

Returns or replacements will not be accepted for damage caused by:

• Incorrect installation or assembly
• Improper handling or operation
• Accidental damage
• Water or liquid damage
• Electrical damage caused by incorrect voltage or wiring
• Unauthorized modifications or repairs
• Normal wear and tear

For technical products, please follow the provided instructions and specifications carefully.

6. Refunds

If a refund is approved, it will be processed through the original payment method where possible.

Refund processing time may vary depending on the payment provider or bank.

7. How to Request a Return or Replacement

Contact us through our Contact Us page or our official communication channels with your order number and details of the issue.

Our team will review your request and let you know the next steps.

Important: Do not send any product back without receiving confirmation from Arceon Tech first.

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Arceon Tech reserves the right to assess each return, replacement, repair, or refund request individually.

For any questions, contact us before placing your order.